Hotel a Laghi Smeraldo

“Excellent vacations, family friendly”

“Front desk not always attended. A bit frustrating when something is needed. Unfortunately even when staffed, the wait was quite long.”

“Abbiamo prenotato una notte e devo dire che tutto era perfetto. Stanza grandissima e pulita. Alla reception ci ha accolto Nancy che era di una gentilezza assoluta. Colazione compresa buona. Consigliatissimo.”

“Personale maleducato e impreparato.”

“Wonderfully set breakfast.”

“All was great!”

“Perfect like always”

“I have stayed there multiple times and never disappointed.”

“Quaint. The quality of furnishings was clean, but flimsy & minimal. We rented a Queen Suite and there is NO AC & NO Thermostat in the room. We sweated all night. This is a bridal venue? Who rents a suite with NO AC, even though AC is advertised in the hotel's ads? We called maintenance but he had no idea how the AC (which didn't exist) nor how the heat was controlled. At 11PM they offered to move us to another room with AC. At 11PM?! Then I asked the front desk to comp us some amount for a very...

“The Ac stopped working but it was a quick fix and they changed our room so 10/10!”

“Front desk was nice during check in. Walked around the trail and it was nice to do. Luxury suites are comfortable and beautiful ”

“Very clean”

“We chose this hotel for a relaxing luxury getaway in the Poconos, and while the property itself has good potential, our overall experience was disappointing—especially considering the price point. We visited during Labor Day weekend, so the hotel was extremely crowded. One thing that caught us by surprise was that breakfast was not complimentary and cost approximately $35 per person. As vegetarians, we found the options limited and chose not to use it. The weather during our stay was cold and...

“The hotel location is great near restaurants and specialty shops. Staff were very nice and helpful. The hotel needs to focus on its maintenance specifically in the bathroom area. In our second day we had to change rooms due to no hot water in our room. The front desk staff assisted with our issue right away. Free parking was great.”

“Super friendly staff, professional service, clean room, ample and safe parking.”

“For the price we paid, this hotel was great overall. The hotel is currently under renovation, so there were construction materials and work debris in parts of the floor/hallway. The room itself was decent and pretty typical for a 2-star hotel, but there was a noticeable smell of mildew or fresh paint that hadn’t fully dried yet. The beds were very firm and there were no thin pillows available. We stayed as a group of 4, and for simply having a place to sleep, it did the job the best! The...

“Great place Just If planning a cook out Make sure you have all the hardware and Maybe some exterior 🔦 ”

“We ended up not staying the night. There was no on site staff. The room was cold, you couldn’t adjust the temperature. The bathroom door didn’t close. The water was ice cold, even after running for 10 or so minutes, as the contact person told us to do. We booked the room with the hot tub, which wasn’t usable, so they put us in a room with a jacuzzi tub, not the same thing. Lastly there was a fitted sheet on the bed, but no top sheet under the comforter, which didn’t feel like luxury bedding as...

“Was a good experience”